ORDER TIMELINE
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We strive to get our products to you as fast as possible, but we also must maintain the highest of quality of our products as well. All products are handcrafted within 2-3 DAYS and custom soaps within 4-6 WEEKS.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it is handmade.
Both are handmade, but the pre-made is shipment ready while the made-to-order products usually take 2-3 DAYS, or 4-6 WEEKS (for custom soaps) to be created for you.
HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your product(s) by:
* Storing them in a cool, dry place
* Wash using a washcloth or loofah. Soap will dissolve much faster if you use it directly on your skin or keep it in steady contact with water. Keep soaps in a dish with proper drainage
* To keep the integrity of products such as Whipped Body Frosting of Emulsified Sugar Scrubs, try not to introduce water into the products. Make sure your hands are dry or use a spoon/spatula to scoop out the product.
Your product(s) can be damaged if:
* TOO MUCH WATER IS INTRODUCED INTO THE PRODUCT (even though we do use preservatives, there is a limit to which it remains effective)
* LEFT IN EXTREMELY HOT TEMPERATURES
Custom orders
We always love providing you with our products for special occasions such as wedding favors, baby shower favors, corporate event gifts, etc.
Please contact us for a quote.
Custom orders can have a lengthier processing time. Custom soaps/soap favor orders must be placed at least 6 weeks in advance due to the curing time.
Ask us for details.
SHIPPING
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Our company ships through the following carriers
* USPS Priority Mail
International shipping
We happily support and love our international customers.
Please contact us prior to ordering to get an international shipping quote.
Elle’s Elations is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Cost calculations
We do our best to apply fair shipping costs to each order.
* We charge a low, flat shipping rate to be fair to all customers.
*International customers please contact us for a shipping quote*
* We offer free shipping for orders over $75 NATIONALLY
** Please ensure that you input the correct shipping address when you checkout. If an order is returned due to an incorrect address, you will be charged a new shipping fee to resend the order to the correct address**
Timeline
Though we ship USPS Priority Mail your order is not guaranteed to arrive within 2-3 days. Your product may still need 2-3 DAYS to be handmade and ready to ship.
RETURNS
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If for any reason you are dissatisfied with your product, please contact us to discuss the matter. We’re not happy unless you are happy.